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Root Cause Analysis

Recent feedback from automotive industry OEMs and suppliers indicates that there is significant opportunity for improvement in industry problem solving effectiveness. There is general consensus that it is not a lack of tools, but of implementation. {Source: AIAG July 2011}

Root Cause Analysis is a key step in a typical problem solving such as:

Plan: Define the Problem, Review the Process, Analyze the Data;

Do: Root Cause Analysis, Create an Action Plan, Implement the Plan;

Check: Measure Effectiveness; and

Act: Take Action on Results, Apply to Similar Processes, Products/Services {Share and implement best practices as a basis for organizational learning}

Learning Objectives

Upon completion of this course, participants will be able to:

- Lead or participate in problem solving/root cause analysis/continuous improvement/lean six sigma teams.
- Influence others whose help may be needed during the team activity.
- Provide hands on experience in a workshop setting on "how to" and "when to" perform root cause analysis.

Participants will have opportunities to engage in enlightening interaction, hands on exercises, group work, and practice sessions. During the course, team members will glean wisdom and insight, and give some too, while networking with other participants.

Whether in manufacturing, healthcare, financial services, government or any other business environment, the examples and specifics of this workshop will be tailored to specific needs. The instructor will ensure that examples connect to all participants and their unique circumstances.

Course Length

2 Hours




- Introduction
- Reconnect with Problem Solving
- Points of Interest of Root Cause Analysis
- Tools and Templates
- Team Activity



Quality for Engineers - A Guide to the Quality Engineer's Body of Knowledge The collection of Nick's Tips has been captured and compiled in the book. This guide covers all of the elements of the Body of Knowledge and may be taken into the exam. The price of the book includes shipping.

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