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Facilitator 102

The seven basic and the seven new quality tools have been assembled into the following two courses: "Working with Ideas" and "Working with Numbers".

To be an effective organizational employee in today's dynamic business environment, team members need to understand how to use and when to use the tools associated with "Working with Ideas" and "Working with Numbers." During this four hour workshop participants will learn to facilitate a group of individuals in the use of the quality tools related to data acquisition, data analysis, data management and planning team activities.

Learning Objectives

Upon completion of this course, participants will be able to:

- Lead or participate in problem solving/root cause analysis/continuous improvement/lean six sigma teams.
- Influence others whose help may be needed during the team activity.
- Provide hand's on experience in a workshop setting on "how to" and "when to" use the various tools in the facilitator basic seven and new seven tool kit.

Participants will have opportunities to engage in enlightening interaction, hands on exercises, group work, and practice sessions. During the course, team members will glean wisdom and insight, and give some too, while networking with other participants.

Whether in manufacturing, healthcare, financial services, government or any other business environment, the examples and specifics of this workshop will be tailored to specific needs. The instructor will ensure that examples connect to all participants and their unique circumstances.

Course Length

4 Hours




- "Working with Ideas" - Affinity diagram, Tree diagram, Matrix diagram, Relations diagram, Brainstorming, Fishbone, chart, Flowcharts, Force Field Analysis, the Five Whys, Process Decision Program Chart, Arrow diagram, and the Nominal Group Technique, {NGT}/Multi-voting.
- "Working with Numbers" - Matrix Data Analysis, Scatter charts, Run Charts, Control charts, Histograms, Check sheets, and Pareto charts.



Quality for Engineers - A Guide to the Quality Engineer's Body of Knowledge The collection of Nick's Tips has been captured and compiled in the book. This guide covers all of the elements of the Body of Knowledge and may be taken into the exam. The price of the book includes shipping.

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