An organization that needs to conduct audits should establish an audit program that contributes to the management system's organizational effectiveness.
Top management should ensure that the audit program's objectives are established and should assign specific competent personnel to manage the audit program.
The extent of an audit program should be based on the size and nature of the organization being audited, as well as the nature, functionality, complexity and the level of maturity of the management system to be audited.
Key Session Topics
- Management system auditor certification
- Auditing principles and practices
- The management system audit phases - planning, conducting and completing
- Effective team leadership
This practical, hands-on course is focused on the attainment of two sets of defined competencies: auditing skills and team leader skills.
The course provides attendees with an in-depth knowledge of the requisite skills and techniques for effectively auditing and leading audit teams. The course follows the basic steps of an audit, from preparation and evaluation, to reporting and corrective action. Participants will learn auditing procedures using the Guidelines for auditing management systems - ISO 19011:2011.
Participants will have opportunities to engage in enlightening interaction, hands on exercises, group work, and practice sessions. During the course, team members will glean wisdom and insight while networking with other participants.
Whether in manufacturing, healthcare, financial services, government or any other business environment, the examples and specifics of this workshop will be tailored to specific needs. The instructor will ensure that examples connect to all participants and their unique circumstances.
Participants are not expected to possess knowledge of auditing, QMS, or ISO 19011:2011 before attending the course.